Last Updated: October 24, 2026
At OEM Genuine Auto Spare Parts, we aim to provide a reliable shopping experience for customers purchasing Ford spare parts. This Return & Refund Policy explains how to request a return, exchange, or refund if there is a problem with your order.
Please read this policy before placing an order. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Customers who wish to return an item should contact our customer service team before sending the product back.
Depending on the circumstances and applicable law, a return may be accepted when:
The wrong item was delivered.
The item arrived damaged or defective.
The item does not match the product description.
The item is eligible for return under the applicable consumer protection laws.
A return is otherwise approved under our policy.
For returns based on a change of mind or an incorrect customer selection, eligibility may depend on the product type, condition, applicable law, and any stated return terms.
Please contact us as soon as possible after receiving your order if you need to request a return.
Your request should include your order number, the affected product, and the reason for the return.
Any applicable return deadline will be communicated in accordance with the terms of sale and consumer protection laws applicable to your purchase. Statutory rights take precedence over any shorter period stated in this policy.
Where applicable and permitted by law, products returned for reasons other than damage, defects, incorrect supply, or other seller responsibility should generally be:
Unused and not installed.
In their original packaging, where reasonably possible.
Accompanied by relevant accessories, labels, and documentation.
Returned with proof of purchase or the original order number.
Automotive parts must be handled carefully to prevent unnecessary damage during inspection and return shipping.
Do not install a part if you suspect it is incorrect or damaged. Contact us first for assistance.
These conditions do not remove your legal rights if a product is faulty, misdescribed, or incorrectly supplied.
Selecting the correct spare part is essential for your Ford vehicle.
Before ordering, customers should review the product description, part number, vehicle compatibility details, and relevant specifications.
If you receive a part that differs from the item ordered, contact us so we can investigate and advise on the appropriate resolution.
If a part is incompatible because incorrect vehicle information was provided during ordering, contact us to discuss the available options. Any applicable return or exchange will depend on the circumstances and the law governing the transaction.
Where we supplied an incorrect part or provided materially inaccurate product information, we will address the issue in accordance with our obligations under applicable law.
Please inspect your order when it arrives.
If a product arrives damaged, defective, or incomplete, notify our customer service team as soon as reasonably possible.
Please provide:
Your order number.
The product name or part number.
A description of the problem.
Clear photographs of the affected item and packaging, where appropriate.
We will review the information and explain the next steps. Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund, or another appropriate remedy.
Please retain the product and packaging until you receive instructions.
Certain items may be subject to special return conditions where permitted by law. These may include:
Parts specially ordered for a particular vehicle.
Electrical or electronic components that have been installed or altered.
Products damaged through improper installation, misuse, or unauthorized modification.
Items that cannot be returned for legitimate safety, hygiene, or other legally recognized reasons.
Any restrictions will be communicated where applicable before purchase.
Special-order status or product type does not automatically exclude a customer’s statutory rights regarding defective, misdescribed, or incorrectly supplied goods.
To request a return, follow these steps:
Step 1: Contact Us
Contact our customer service team through the Contact Us page on our website.
Step 2: Provide Order Details
Include your order number, the product name or part number, and the reason for the request.
Step 3: Wait for Instructions
Our team will review your request and provide return instructions, including the return destination and any required documentation.
Step 4: Return the Product
If your return is approved, package the item securely and follow the instructions provided.
Please do not send products to an address that has not been confirmed by our team.
Responsibility for return shipping costs depends on the reason for the return, the terms applicable to the transaction, and the relevant consumer protection laws.
Where a return is necessary because we supplied the wrong item or the product is defective or materially misdescribed, we will handle return shipping costs in accordance with our legal obligations.
For other eligible returns, the customer may be responsible for return shipping costs where permitted by law and where this has been appropriately disclosed.
Original shipping charges and any additional fees will be handled according to applicable law and the circumstances of the return.
Once a return or refund request has been reviewed and approved, we will confirm the applicable refund process.
Depending on the circumstances, a refund may be issued for:
An approved return.
An order cancelled in accordance with the applicable terms.
A product that is defective, incorrectly supplied, or materially misdescribed.
Another situation in which a refund is required by law or approved by our team.
Where practicable, refunds will be returned through the original payment method. If this is not possible, we will contact you to discuss an appropriate alternative.
Refunds will be processed within the timeframe required by applicable law. The time taken for the funds to appear in your account may depend on your bank or payment provider.
If you wish to cancel an order, contact us as soon as possible.
We will attempt to cancel the order before it is dispatched or committed to supplier fulfilment, but cancellation may not always be possible once processing or shipping has progressed.
If an order has already been dispatched, the return process may apply.
Your statutory cancellation rights, where applicable, remain unaffected by this section.
If you need a replacement Ford spare part, contact us with your order number and details of the item required.
Exchanges and replacements are subject to stock availability, compatibility checks, and applicable law.
Where a replacement is not available or is not an appropriate remedy, another legally required resolution may apply.
If your shipment appears to be lost, contact our customer service team with your order number and tracking information, if available.
We will review the shipment status with the relevant delivery provider and advise you on the next steps.
Any replacement or refund will be handled in accordance with the circumstances, the terms of sale, and applicable law.
For questions about returns, refunds, replacements, or order cancellations, please contact our customer service team through our website.
Business Name: OEM Genuine Auto Spare Parts
Website: https://oemgenuineautospareparts.com
Email: Please use your official customer support email address.
When contacting us, include your order number and the product details to help us process your request efficiently.
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